ActionEDI exists because EDI software shouldn't make your team's job harder. This is the short version of how we got here.
Written by Ramesh Nuti, founder and CEO of ActionEDI. Last updated May 2026.
I'm Ramesh Nuti. I spent 14 years building Acmetek, a cybersecurity technology company I founded from scratch and eventually exited. That experience taught me what it takes to build real customer relationships, and what happens when technology vendors stop caring about the people they serve.
After Acmetek, I started working with distributors and suppliers that needed EDI to trade with Fortune 500 retailers. The same complaints came up in every conversation: billing that jumped 3x by month three, support teams that disappeared after the contract was signed, and onboarding timelines that stretched from weeks into months.
I didn't set out to start an EDI company. The customers were stuck on outdated software with no support and costs they couldn't predict. I knew I could build something better.
I visited a customer's warehouse, spent time understanding their workflow, and realized their EDI provider was making their life harder, not easier.
ActionEDI started in 2021. Five years in, I still answer support emails personally. I still get on calls when a customer has a blocked shipment. I still visit customer offices to understand how they actually work.
We process millions of EDI transactions. Our support response time is under an hour. Our pricing is flat-rate and annual, so customers always know what they pay. We onboard new trading partners in weeks, not months.
Some people say founder-led support doesn't scale. I think it's exactly what makes us different.
5 Years
In business since 2021
<1 Hour
Average support response time
1 Annual Price
No setup fees, no surprises
24/7
Email and chat availability
2–4 Weeks
Typical partner onboarding
Powering EDI for distributors trading with:
One annual price based on your actual setup. No setup fees. No mid-year surprises. If your volume doubles in June, your price stays the same until renewal.
When you contact us, a real person responds. Phone support during business hours, email and chat around the clock. The people who answer your questions are the people who built the platform.
We don't force you to change how you work to fit our software. We adapt to your processes, your systems, and your team's way of doing things.
No sales pressure. Just an honest conversation about your EDI needs.
