Most teams do not switch EDI platforms because of features. They switch because shipments and invoices get stuck, and no one answers.
Common for distributors and suppliers working with retail and manufacturing EDI.
An 856 ASN is rejected because the retailer changed their requirements without notice
An 810 invoice fails validation and shipment payment is delayed
A new trading partner requires AS2 connectivity and your team has never set it up
PO acknowledgments are timing out and you cannot figure out why
Your EDI provider takes days to respond while chargebacks pile up
Many EDI providers outsource support or rely on ticket systems that prioritize volume over resolution. Your issue enters a queue, gets assigned to someone unfamiliar with your setup, and sits while your trading partner waits.
The result is predictable: delayed shipments, compliance warnings, and your team spending hours chasing updates instead of running operations.
Direct access to people who understand EDI operations
Phone support Monday through Friday 8 AM to 6 PM Pacific. Email and chat available around the clock.
We ask what broke, what partner is involved, and what you need to fix it
AS2 and API connectivity support including certificate, endpoint, and integration troubleshooting
Trading partner onboarding and testing assistance
Clear communication. If something is outside normal scope, we explain your options.
A trading partner rejects a document and the error message is unclear
They need to onboard a new retailer or distributor quickly
An AS2 connection stops working after a certificate update
They want to understand why an invoice was not accepted
A compliance deadline is approaching and they need help testing
Their current provider is unresponsive during a critical issue
"We switched because our old provider took three days to respond. ActionEDI replied the same afternoon."
— Distributor, wholesale goods
"When our AS2 connection broke, they walked us through the fix step by step. No ticket runaround."
— Supplier, consumer electronics
"They actually understand what an 856 rejection means. That alone saved us hours."
— Operations manager, apparel
We ask for the trading partner, document type, and the error or rejection details. Then we help you identify the root cause and next steps.
Yes. We support onboarding and testing so you can meet partner requirements and go live with fewer surprises.
Yes. We support AS2 as part of partner connectivity, including troubleshooting common certificate and endpoint issues.
Phone support Monday through Friday 8 AM to 6 PM Pacific. Email and chat available around the clock, with after-hours responses typically within a few hours.
Support is part of the service relationship. If a request is outside normal scope, we will explain options clearly.
No sales pitch. We'll help you figure out if ActionEDI is the right fit for your operations.
